Case Study: Foundations Recovery Network

Introduction

Discover how Foundations Recovery Network transformed their operations with the VerifyTreatment platform. They eliminated admissions delays and reduced staffing needs while preventing the loss of 1 in 10 patients, and saving over $10,000 per month in lost revenue!

This success story highlights the measurable impact of efficient processes and reliable insurance verification.

The Challenge

Foundations Recovery Network struggled with inefficiencies in their admissions and insurance verification processes. Patients and their families often experienced delays in receiving answers about coverage, which led to frustration and hindered timely admissions. The organization was losing one in ten patients due to these issues, translating into over $10,000 in monthly lost revenue. Additionally, surprise bills negatively impacted patient satisfaction and recovery, as many were in a vulnerable state.

The Solution

Foundations Recovery Network partnered with VerifyTreatment to transform their admissions workflow. With instant access to accurate insurance information, admissions coordinators and operational managers verified coverage in real time. Staff conducted financial conversations during the first call, helping patients move forward without delays. The platform supported 24/7 admissions, allowing patients to access care any time of day or night, while fostering trust and transparency.

The Results

The improvements were transformative. This treatment center was able to:

Eliminate admissions delays, ensuring patients received immediate answers and timely care.
Recover over $10,000 in monthly lost revenue by reducing missed admissions.
Earn gratitude from patients and families for proactive financial transparency, relieving stress during recovery.
Empower staff to handle financial conversations confidently, improving efficiency and patient trust.

As Carolyn Rucker, Foundations Recovery Network’s CBO Director, stated, “It has been a game changer. Probably one of the best tools we’ve used.”